Rajiv Shah

CEO of IBS

Mr. Rajiv Shah has been Chief Executive Officer at IBS Software Services (P) Ltd. since April 2011 and is responsible for the operation of IBS' business worldwide. He has over 25 years of experience with more than 15 years in senior executive roles managing several businesses globally including EDS (USA and India), CoFuture (A Kerry Packer Joint Venture), Wipro Technologies (USA) and Bharti - Teletech (India). He served EDS for 14 years, first 10 years in the US and latter 4 years as the CEO of EDS India.

--> More

 
Latest Updates
 
Sodexo D&B Mumbai event
 
  CXO compensation’s new normal higher by Rs 1-2 crore; packages of Rs 3-5 crore become more frequent
 
 
Past Events
The Directors’ Club Board Certification
 
Placements
  Hunt Voice Issue 10 (2014)
  Hunt Voice Issue 9 (2014)
  Hunt Voice Issue 8 (2014)
  Hunt Voice Issue 7 (2014)
 
 
Follow Us On
 
           
 
 
Tel: +91-22-4340-1100
 
 
 

1. What was the mandate given to you by the Board when you took over in your role?

Monetize significant investments that have been made in developing next generation products, grow existing account by taking additional products to those clients, create a culture of measurement, measure and improve ESAT and CSAT, and create one IBS.

--> More

 

2. How do you respond to the needs of changing market scenario (with an example)?

We build products for Travel, Transportation and Logistics Industry. The industry has high need of technology, need to become more operatically efficient, and is highly regulated.

--> More

 

3. What are the key challenges your organization is facing currently? And what are the steps you are taking?

How do you continue to stay ahead by coming out with industry leading solutions in a timely manner, how do you continue to sustain the level of growth that we have, how do you transform customer engagement for them to derive grater benefits by using our solutions, how do you continue to enhance employee knowledge for them to create greater value for themselves and our customers.

--> More

 

4. What is your talent strategy? How do you draw the balance between home grown vs lateral hiring at the leadership level?

Ours is a company that focuses on a niche sector and hence it is extremely important to have the right balance between people with domain/product knowledge and people with the knowledge of the industry.

--> More

 

5. How does your organization identify and develop future leaders?

IBS’ performance management process is tightly coupled to the training needs and competency definition of the organization.

--> More

 

6. What are the 3 key aspects you look at when you hire your direct reportees?

Ability to connect with the Customer – Capability to understand the customer and come up with solutions that will help the customer meet his/her targets

--> More